In the world of athletic facilities, cleanliness is not just a matter of appearance; it's a cornerstone of customer satisfaction and safety.
According to IHRSA, over 8o% of members believe dirty gyms have more germs. With the influx of customers, especially at the start of a new year, maintaining a pristine environment becomes even more crucial. This is where the concept of zone-by-zone cleaning comes into play. By tailoring strategies for the different functional areas of a fitness center, facility managers can ensure that each zone is cleaned with the most appropriate and effective techniques.
Athletic facilities are composed of various zones, each with its unique set of cleaning requirements. There’s usually a lobby or reception desk, various workout areas, locker rooms, bathrooms, and administrative offices—all with different cleaning needs. By customizing cleaning checklists for each of these unique areas, facility managers can target specific needs, ensuring a comprehensive and efficient cleaning process.
The reception area or check-in desk is the first point of contact for your clients and often sets the tone for their experience. Daily tasks should include:
Workout zones are high-touch and high-traffic areas, making them prone to bacteria and germs. A study by FitRated found that gym equipment can harbor significantly more bacteria than typical household items. For instance, free weights can have 362 times more bacteria than a toilet seat. To help keep clients safer from pathogens, include these tasks to help break the chain of infection:
Heat and moisture build-up can contribute to increased mold, fungus, and other problems in fitness centers. Keeping restrooms, changing areas, and saunas clean is critical for preventing the spread of bacteria and maintaining customer comfort. Excess moisture can be a safety hazard, so facility managers should handle it quickly. Proper maintenance in this zone also helps reduce costly repairs. Here are some tactics for keeping this zone in top condition:
Though not always visible to clients, cleaning these areas is vital for the overall hygiene of the facility. This zone is where staff might eat meals, hold training sessions, or meet with clients. Gym employees move constantly from staff-only areas to customer-facing spaces throughout the day, so any germs picked up in this zone could be spread to clients. Facility managers can customize their cleaning protocol and ensure this zone is safe for both staff and clients by:
In addition to daily tasks, schedule regular deep cleaning sessions.
During peak times, like the beginning of the year, adapt your cleaning schedule to accommodate increased foot traffic.
The effectiveness of any cleaning program lies in the hands of the staff.
A well-maintained athletic facility is not only about cleanliness; it's about creating a healthy, safe, and inviting environment for your customers. By implementing a cleaning plan for different zones, facility managers can ensure that every area receives the attention it deserves. This approach not only helps in maintaining high standards of hygiene but also plays a significant role in customer satisfaction and retention. Remember, a facility’s cleanliness reflects its commitment to clients' well-being and is the foundation for continued success.